Password Security

As a security enhancement, WhosOff does not reveal any passwords on the application at any time, to any user, regardless of their user level.

If you have forgotten your password, or if a staff member has forgotten their password, new passwords can be set using the following methods:

All Users

  1. From the login page (, click on "Forgot your Password?" link.
  2. When prompted, enter your Email Address (this must be the same as your WhosOff username) in the space provided and click on Submit.
  3. If the username is matched within the system you will be sent an email that will contain a Link* allowing you to create a new password.
  4. Once received, click the Link and you will be taken to a page where you can create yourself a new password. Once happy click Set New Password and Login.
*Due to security reasons the Link in the email will Expire 1 Hour After receiving it. If you do not use it within the Hour then you will need to run the reset process again.

Super Users

As a Super User on WhosOff you are able to set, but not see, passwords for staff members on the system, to set a new password for a staff member you can follow these steps:

  1. Login to your account on WhosOff (
  2. Once logged in, click on the "Administration" tab, located to the right hand side of the navigation bar.
  3. From the resulting page, under `Manage Staff Members` find the staff member by either using the `Search by Surname` or looking through the list making use of the `Select Department` drop-down box.
  4. Click on the staff members `Name` or click `Edit` in line with their name on the right hand side of the page
  5. The staff details page will be shown to you, on the right hand side of the page click `Create New Password`, then enter the new password and click on `Save Changes` at the bottom of the form.
  6. You can then either inform the user of their new password or you can click `Send Welcome Message` in the bottom left hand corner of the page (still on the Staff Details page)*.
  7. Once the staff member has logged in they will be able to create a more memorable / secure password.

*Clicking the `Send Welcome Message` option will generate a temporary password to the staff member, once they have logged in using this password they will be required to create a new one.

 How safe is your password?

  1. Include punctuation marks and/or numbers
  2. Mix uppercase and lowercase letters
  3. Include similar looking substitutions, such as the number zero for the letter `O`
  4. Include phonetic replacements, such as `Luv2Laf` for `Love to laugh`

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