Exciting job opportunities at WhosOff

Check out the positions we currently have available by scrolling down.

Working at WhosOff

Located in the heart of Canterbury City Centre we have recently moved into our newly built premises (November 2015). From this location we service over 150,000+ users globally in industries from Television and Broadcasting to Healthcare, Retail and lots more.

As keen interests in our local area, we are corporate sponsors of the Marlowe Theatre and enjoy the benefits of this package, including priority booking. Our City Centre location also sees us enjoy high speed access to Europe and London, a vast array of shopping and great restaurants.

Our office environment is unique to us. We dress smart, but casual, have a family friendly atmosphere, have an office pool table to help us relax, but are also a hard working team.

Upon successful completion of your work place trial you will start on a new career path that will help you grow from strength to strength. If you are interested in any of our positions, please apply initially by using the online form provided with each position.




1st Line Support Agent

Starting salary £17,500

Overview

Working under the supervision of our Customer Support Manager, you’ll work to provide top-notch customer service and support on our world-wide software platforms via a number of different mediums including:

  • Telephone
  • Email
  • In-house ticketing system
  • Online demonstrations

You will work to help customers at each and every step of the way from their first enquiry to completing a sign up and retaining as a paying customer and beyond, providing the highest levels of support and service to clients at all times.

You will support the work of our marketing team helping them with marketing campaigns, customer surveys and general customer engagement.

You will work with members of the wider team to help tailor and enhance our product, resources and services to something that really adds value to our customers.

Qualifications

No qualifications are deemed necessary for this role but applicants should make us aware of any relevant qualifications or training successfully completed.

Skills and abilities

Essential

  • An interest in computers and software
  • Ability to use web-based software
  • Good communication and numeracy skills
  • Administrative skills
  • Confidence to demonstrate the products online and via telephone support
  • Ability to listen to customers and hear what they are saying
  • Some experience providing customer support over the telephone
  • Comfortable working within a PC environment, including Word, Excel and Outlook
  • Ability to work on own initiative and part of a team
  • Ability to work to deadline

Desirable

  • Track record of delighting customers and achieving good outcomes
  • Experience providing customer support through online mediums
  • Experience working in a technical support role
  • Experience working in or with a small or medium-sized business
Responsibilities
  • Initially, you will be based within our WhosOff support team providing first-line customer support via telephone, email, and via our custom ticketing system
  • As you find your way you will progress to providing online demonstrations to new and existing customers to further enhance their experience
  • Act as a customer advocate to ensure our customers are gaining real value from the service at all times
  • Build customer confidence in WhosOff by delivering high standards of support
  • Provide administrative assistance to the management and marketing teams where applicable
  • Keep up to date with enhancements to the platform and communicate this with customers
  • Report bugs, issues or feature enhancements to the product development team
  • Progress to supporting our second platform WhosOffice
  • Assist where applicable other members of the team during busy periods
What you'll get in return
  • Full training
  • The opportunity to grow and develop in an environment that encourages learning
  • Free soft drinks, tea, coffee all day, every day
  • Smart / Casual dress code
  • Ideal location based in the heart of Canterbury, close to transport links
  • 21 days annual leave (+we don’t work Bank Holidays)
Next steps

Use the link below to submit your application. Please include a short paragraph about yourself and anything that might help us to understand more about your current journey. This might be a copy of your cv or a link to your linkedin profile.

If things move forward, the interview process consists of an initial informal meeting via Zoom. This is then followed by a more technical face-to-face meeting with some of our tech team. We are flexible on timelines and should be able to accommodate you if you are busy right now.

We move very quickly so if you are interested, its best to get in as soon as possible. We can't be held liable if someone gets offered a position before you have got to the first interview stage.


Apply for - 1st Line Support Agent



Front End Developer

Starting salary £25,000 - £30,000 (D.O.E)

Who you are

We are seeking a Front End Developer to join our expanding team. Ideally you will have had exposure to a commercial development environment and are interested in pursuing a career in web development in the HRMS (Human Resource Management System) sector.

Once you have familiarised yourself with your new working environment, getting used to our development cycles and established your own tea/coffee mug, we would expect you to learn the two platforms that you will be developing/supporting, this is something all employees must do as we work as a team, not only developing but also understanding the need to support our products and customers.

Initially, you will work on a number of in-house solutions, gaining experience in working at X:drive, and getting used to how we work. Once you have established yourself, our goal for you is to be the lead front end developer on WhosOff - our worldwide delivered SaaS, reporting to the Head of Product Development with your focus on functionality and user experience.

Over time we expect you to be involved in all aspects of the development teams remit including basic server maintenance & support, our ongoing development plans and contributing to our established SaaS world beating products.

We do not expect you to know our products when you first walk through the door but an important part of your work will be to fully understand the existing products and processes. The successful candidate will be able to demonstrate their skills and desire to work within our established, and expanding team with a willingness to continually develop both professionally and personally.

Skills and abilities

Essential

  • Exposure to .NET, and LINQ
  • Excellent foundation knowledge of software development, particularly in front end development
  • Good communication and numeracy skills
  • Ability to listen to customers and hear what they are saying
  • Comfortable working within a PC environment, including Word, Excel and Outlook
  • Ability to work on own initiative and part of a team
  • Ability to work to deadline

Desirable

  • Working knowledge of JavaScript/jQuery
  • Exposure to SQL
  • Knowledge of RESTful APIs / SOAP
  • Experience of working with Visual Studio
  • Confidence to demonstrate the products online and via telephone support
  • Some experience providing customer support over the telephone
Benefits
  • The opportunity to grow and develop in an environment that encourages learning
  • Free soft drinks, tea, coffee all day, every day
  • Smart / Casual dress code
  • Ideal location based in the heart of Canterbury, close to transport links
  • 21 days annual leave (+we don’t work Bank Holidays)
Next steps

Use the link below to submit your application. Please include a short paragraph about yourself and anything that might help us to understand more about your current journey. This might be a copy of your cv, a link to your linkedin profile, some samples of your work.

If things move forward, the interview process consists of an initial informal meeting via Zoom. This is then followed by a more technical face-to-face meeting with some of our tech team. We are flexible on timelines and should be able to accommodate you if you are busy right now.

We move very quickly so if you are interested, its best to get in as soon as possible. We can't be held liable if someone gets offered a position before you have got to the first interview stage.


Apply for - Front End Developer





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