Home Features Tour Pricing
Blog Support Contact us
Call us today on +44 (0)1227 812932 Get your FREE Trial

As a security enhancement, WhosOff does not reveal any passwords on the application at any time, to any user, regardless of their user level.


If you are already able to log in, you can set a new password within your profile area. To do this;
  • After logging in, click on your name at the top right
  • In the resulting dropdown, click My Details / Settings
  • Click the Staff profile tab on the left
  • Click Create new password
  • Enter and confirm a new password
  • Click on Save changes.

You can also complete the above steps on the dedicated mobile app, by tapping Edit My Details under the main menu.

If you have forgotten your password, or if a staff member has forgotten their password, new passwords can be set using the following methods:


  • From the login page (https://app.whosoff.com), enter your username (this is usually your email address)
  • Click on Forgot your Password? at the bottom
  • When prompted, enter your Email Address (this must be the same as your WhosOff username) in the space provided and click on Submit
  • If the username is matched within the system you will be sent an email that will contain a temporary password
  • Once received, go to log in with your email address and the temporary password.

If your username is not an Email Address, you will not be able to reset your password and will need to contact your super user for assistance.

It is strongly recommended to change the temporary password to something more memorable after you log in, following the above steps for creating a new password. 


 As a super user on WhosOff you are able to set, but not see, passwords for staff members on the system, to set a new password for a staff member you can follow these steps:

  • Login to your WhosOff account
  • Click Administration on the Left Hand menu
  • Click Manage Staff
  • Click on the name of the user for whom you would like to set a new password (you may want to use the filters at the top to find them more easily)
  • Click the Profile tab on the left
  • Click Create New Password
  • Enter and confirm the new password 
  • Click on Save changes at the bottom of the form.
You can then (separately) inform the user of their new password. 

Alternatively you can click on the Generate & send new password button at the bottom of the screen (still on the Profile page), clicking this will send the Staff Member a New Temporary Password which they can use to log in with, once logged in they will be able to create a more memorable password. If you Generate a Temporary Password, you do not need to create a password, as the system will assign one automatically.


Tips for creating a secure password include; 

  1. Longer passwords are more secure - WhosOff requires the password to be at least 8 characters
  2. Include punctuation marks and/or numbers
  3. Mix capital and lowercase letters
  4. Include similar looking substitutions, such as the number zero for the letter 'O'


Web / Online


Security & Technical


forgot password, security, password reset, password, password requirements, new password, reset password, login

Similar articles

Multi Factor / Two Factor Authentication

To enhance security on your WhosOff account, you can choose to enable two-factor authentication, this will require you to enter an extra code when logging in to the system.

Why am I not receiving emails?

Common reasons you may not see an expected WhosOff email.

How do I enable "Javascript"?

How do I enable Javascript?


Get your long FREE trial today!

No obligation and no payment setup required.
Sign up today and get until Tuesday, 25th June 2024 to try the full service, for Free!

Start Your Free Trial

Cookie settings for whosoff.com

We use cookies to improve our website experience, we also use cookies to help us undertand how our website is used, enhance site navigation and analyze site usage and advertising. For more information please refer to our Cookie Policy.

AdvertisingEnables storage related to advertising, for example, advertising campaign.
AnalyticsEnables storage related to analytics, for example, visit duration.
TargetingSets consent for sending user data to Google for online advertising purposes.
MarketingSets consent for personalized advertising.
Manage cookies